The streaming service has also pledged to compensate by broadcasting a replay of the event for affected ticketholders.
On late Sunday evening (October 26), ABS-CBN’s streaming platform iWant addressed the major technical hiccup that it encountered during the ‘Fast Zone’ anniversary event of P-pop group SB19, which was held at the Araneta Coliseum.
The platform’s statement comes after users reported a widespread issue that left them unable to watch parts of the show, among other technical issues that sprung up.
The joint statement issued by iWant and SB19’s agency 1Z Entertainment, both parties apologized to fans for the trouble.
“We sincerely apologize for the technical issues that many Fast Zone ticket holders experienced during the livestream,” it read.
It continued, “We understand how much this moment means to A’TIN, and we are truly sorry for the inconvenience this caused.”
To make it up to all Fast Zone iWant ticketholders, the companies said that they will be receivimg exclusive access to a video-on-demand replay of SB19’s Fast Zone, which will be available to stream soon.
“We deeply appreciate your patience, understanding, and unwavering support for SB19. Thank you for celebrating this milestone with us and we can’t wait for you to relive the experience,” the statement ended.