The bank has issued its statement on the matter.
In its official social media post on Sunday, April 27, CIMB Bank Philippines informed its customers that were affected by an incident of unauthorized fund transfers the night before.
It told them, “the unauthorized fund transfers on the night of April 26 has been resolved.”
“All affected customers have had their funds returned, and we want to emphasize that our core banking system and customer data remain secure and uncompromised,” with CIMB adding that the protection of their customers’ security continue to be their highest priority.
The bank continued, “We regret any inconvenience this incident may have caused and want you to know that we are taking all necessary steps to strengthen our systems further.”
They also instructed those with further concerns or are in need of assistance to reach out through their customer care hotline at #2462 or via the CIMB Bank PH app.
The Bangko Sentral Ng Pilipinas (BSP) has already said in its own statement that it will be “closely coordinating with CIMB regarding the resolution of unauthorized fund transfers that affected some of its customers.“
“The BSP will continue to monitor the issue until fully resolved,” the regulatory body assured the public.